Animal Emergency Critical Care Hospital Policy
In most instances, after your pet's physical examination, an estimation of charges will be determined and presented to you before any treatment is performed. If you have any questions at that time, you are encouraged to ask for explanations. We are here to serve your needs. After you authorize the estimated treatments, therapy will be initiated. The obvious exception to this policy is a patient with life-threatening injuries which require immediate medical care. By bringing your pet into our facility and requesting medical treatment you are therefore assuming financial responsibility. The charges will be estimated for you as soon as possible.
A deposit is required for all hospitalized patients at the time of their admission to the hospital. The deposit amount, equivalent to the low end of the estimate, will be applied to the final invoice total. All balances are due at the time of your pet's discharge.
Because we are an emergency/critical care facility, it is our hospital policy to receive payment at the time of treatment. AECC/VISC accepts cash, local personal checks, MasterCard, Visa, and AMEX. We do not offer any delayed billing. We do accept
Care Credit, a credit plan which offers a convenient, low minimum monthly payment and/or zero interest programs to help you accept the best treatment recommendation for your pets. If you do not already have an account with
Care Credit, we will be happy to assist you with the credit application.
Upon discharge of your pet from our facility, you are encouraged to return to your regular veterinarian for the continued care and follow-up management of your pet. AECC/VISC will forward a case synopsis (referral letter) of your pet's medical/surgical treatment to your regular veterinarian. Upon request by your regular veterinarian, a full medical and/or surgical record may be obtained. This insures continuity of therapy and complete medical records of the emergency events involved.
Fees are usual and customary for emergency veterinary care.